Conflict Resolution

Wherever people work together, conflict is inevitable Ñ but it doesn't have to be destructive. This course gives you a proven seven-step conflict resolution process and a practical set of skills to resolve disputes of any size, find common ground, and build stronger professional relationships in the process.

In this course, you will:

• Understand the Thomas-Kilmann conflict styles Ñ collaborating, competing, compromising, accommodating, and avoiding
• Create the right atmosphere for resolution by managing emotions and establishing ground rules
• Uncover root causes using cause-and-effect analysis and the power of forgiveness
• Generate creative, mutually beneficial solutions through structured options thinking
• Build a final agreement using clear criteria and a practical action plan
• Apply additional tools including the Agreement Frame, stress management, and open questioning

This course is ideal for professionals, team leaders, and anyone who wants to resolve conflicts more skillfully and foster a more cooperative work environment.

Duration: 2 hours