{"product_id":"conflict-resolution","title":"Conflict Resolution","description":"\u003cp\u003eWherever people work together, conflict is inevitable Ñ but it doesn't have to be destructive. This course gives you a proven seven-step conflict resolution process and a practical set of skills to resolve disputes of any size, find common ground, and build stronger professional relationships in the process.\u003c\/p\u003e\u003cp\u003eIn this course, you will:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstand the Thomas-Kilmann conflict styles Ñ collaborating, competing, compromising, accommodating, and avoiding\u003c\/li\u003e\n\u003cli\u003eCreate the right atmosphere for resolution by managing emotions and establishing ground rules\u003c\/li\u003e\n\u003cli\u003eUncover root causes using cause-and-effect analysis and the power of forgiveness\u003c\/li\u003e\n\u003cli\u003eGenerate creative, mutually beneficial solutions through structured options thinking\u003c\/li\u003e\n\u003cli\u003eBuild a final agreement using clear criteria and a practical action plan\u003c\/li\u003e\n\u003cli\u003eApply additional tools including the Agreement Frame, stress management, and open questioning\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis course is ideal for professionals, team leaders, and anyone who wants to resolve conflicts more skillfully and foster a more cooperative work environment.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eDuration: 2 hours\u003c\/em\u003e\u003c\/p\u003e","brand":"Business Success Academy","offers":[{"title":"Default Title","offer_id":52548008018213,"sku":"CONRES","price":165.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/7800\/1189\/files\/conflict.svg?v=1782263572","url":"https:\/\/demo.masterworksbsa.ca\/products\/conflict-resolution","provider":"Business Success Academy Demo","version":"1.0","type":"link"}