{"product_id":"customer-service","title":"Customer Service","description":"\u003cp\u003eExceptional customer service isn't just about solving problems Ñ it's about creating experiences that bring people back. This course gives you the mindset, skills, and practical strategies to deliver standout service in every interaction, whether in person, over the phone, or online.\u003c\/p\u003e\u003cp\u003eIn this course, you will:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify who your customers are and what genuinely exceptional service looks like\u003c\/li\u003e\n\u003cli\u003eApply problem-solving and creative thinking to go beyond customer expectations\u003c\/li\u003e\n\u003cli\u003eHandle complaints and convert difficult customers into loyal advocates\u003c\/li\u003e\n\u003cli\u003eDeliver professional, effective service across in-person, phone, and electronic channels\u003c\/li\u003e\n\u003cli\u003eDe-escalate anger, find common ground, and manage your own emotions under pressure\u003c\/li\u003e\n\u003cli\u003eApply proven techniques for following up and generating repeat business\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis course is ideal for customer-facing professionals, service team members, and anyone who wants to build stronger, lasting relationships with the people they serve.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eDuration: 2 hours\u003c\/em\u003e\u003c\/p\u003e","brand":"Business Success Academy","offers":[{"title":"Default Title","offer_id":52548007493925,"sku":"CUSSER","price":165.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/7800\/1189\/files\/custservice.svg?v=1782263599","url":"https:\/\/demo.masterworksbsa.ca\/products\/customer-service","provider":"Business Success Academy Demo","version":"1.0","type":"link"}