{"product_id":"handling-difficult-customers-clients","title":"Handling a Difficult Customer","description":"\u003cp\u003eDifficult customer interactions are unavoidable Ñ but they don't have to be unmanageable. With the right mindset and practical tools, you can turn even the most challenging moments into opportunities to build trust and demonstrate professionalism. This course prepares you for the real conversations that test your composure the most.\u003c\/p\u003e\u003cp\u003eIn this course, you will:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMaintain the right internal attitude and manage stress effectively before and during difficult interactions\u003c\/li\u003e\n\u003cli\u003eApply Transactional Analysis to better understand customer behaviour and communication patterns\u003c\/li\u003e\n\u003cli\u003eActively listen, build rapport, and respond positively to de-escalate tension\u003c\/li\u003e\n\u003cli\u003eHandle difficult customers over the phone and in person with sensitivity and skill\u003c\/li\u003e\n\u003cli\u003eNavigate interactions with angry, rude, culturally diverse, and highly demanding customers\u003c\/li\u003e\n\u003cli\u003eFollow up after complaints to restore satisfaction and strengthen the relationship\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis course is ideal for customer service representatives, front-line staff, and anyone who regularly interacts with clients and wants to handle the hard moments with confidence.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eDuration: 2 hours\u003c\/em\u003e\u003c\/p\u003e","brand":"Business Success Academy","offers":[{"title":"Default Title","offer_id":52548006019365,"sku":"HNDIC","price":165.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/7800\/1189\/files\/difficultcustomers.svg?v=1782263754","url":"https:\/\/demo.masterworksbsa.ca\/products\/handling-difficult-customers-clients","provider":"Business Success Academy Demo","version":"1.0","type":"link"}