Telephone Etiquette

Every phone call is an opportunity to build trust Ñ or damage it. Whether you're handling inbound inquiries, making outbound calls, or managing difficult conversations, how you communicate over the phone reflects directly on you and your organization. This course gives you the skills to make every call count.

In this course, you will:

• Apply core phone etiquette principles including clear communication, polite language, and active listening
• Eliminate distractions and maintain focus during professional calls
• Handle inbound and outbound calls with consistency and professionalism
• Manage challenging situations including rude or angry callers with composure and tact
• Navigate interoffice calls and voicemail with appropriate protocols
• Train and coach others in effective phone etiquette practices

This course is ideal for customer service representatives, receptionists, sales professionals, and anyone in a role where telephone communication is a key part of their workday.

Duration: 2 hours