{"product_id":"the-importance-of-telephone-etiquette","title":"Telephone Etiquette","description":"\u003cp\u003eEvery phone call is an opportunity to build trust Ñ or damage it. Whether you're handling inbound inquiries, making outbound calls, or managing difficult conversations, how you communicate over the phone reflects directly on you and your organization. This course gives you the skills to make every call count.\u003c\/p\u003e\u003cp\u003eIn this course, you will:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eApply core phone etiquette principles including clear communication, polite language, and active listening\u003c\/li\u003e\n\u003cli\u003eEliminate distractions and maintain focus during professional calls\u003c\/li\u003e\n\u003cli\u003eHandle inbound and outbound calls with consistency and professionalism\u003c\/li\u003e\n\u003cli\u003eManage challenging situations including rude or angry callers with composure and tact\u003c\/li\u003e\n\u003cli\u003eNavigate interoffice calls and voicemail with appropriate protocols\u003c\/li\u003e\n\u003cli\u003eTrain and coach others in effective phone etiquette practices\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis course is ideal for customer service representatives, receptionists, sales professionals, and anyone in a role where telephone communication is a key part of their workday.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eDuration: 2 hours\u003c\/em\u003e\u003c\/p\u003e","brand":"Business Success Academy","offers":[{"title":"Default Title","offer_id":52548001464613,"sku":"IMTLET","price":165.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/7800\/1189\/files\/telephoneeetiquette-2.svg?v=1782263943","url":"https:\/\/demo.masterworksbsa.ca\/products\/the-importance-of-telephone-etiquette","provider":"Business Success Academy Demo","version":"1.0","type":"link"}