Delivering Constructive Criticism

Feedback is one of the most powerful tools a leader has Ñ but only when it's delivered well. If feedback conversations feel awkward, get defensive reactions, or fail to drive real change, this course will transform your approach. You'll leave with the confidence and technique to give feedback that people actually hear and act on.

In this course, you will:

• Identify when and how to deliver constructive criticism effectively, including for repeated or serious issues
• Prepare for feedback conversations by gathering facts, setting your tone, and creating actionable plans
• Apply the Feedback Sandwich technique and master body language and active listening during difficult conversations
• Select the optimal time and place to deliver feedback for maximum receptiveness
• Set SMART goals collaboratively and develop strategies that lead to mutual success
• Diffuse defensiveness, avoid common feedback mistakes, and provide ongoing post-feedback support

This course is ideal for managers, team leaders, HR professionals, and anyone in a supervisory role who wants to build a culture of growth through honest, constructive communication.

Duration: 2 hours